Introduction

TaxiCloud is a modern, comprehensive SaaS platform designed to be the operating system for taxi, limousine, and chauffeur fleets worldwide. It centralizes bookings, dispatch, payments, and driver management, empowering fleet operators to run their businesses efficiently and on autopilot. It targets taxi, private-hire, limousine, and chauffeur fleet operators, from single owner-operators to multi-base enterprises and airport operations.

Key Features

• AI Copilot & AI Dispatch: Intelligent automation for job allocation, route optimization, and operational insights.
• Integrated Booking Channels: Manage phone, web, app, and account bookings from a single dispatch board.
• White-Label Driver & Passenger Apps: Branded mobile applications for seamless driver operations and customer experience.
• Automated Invoicing & Payments: Streamlined financial management with built-in call center, tariff management, and accounting software integrations.
• White-Glove Migration: Effortless transition from legacy systems like iCabbi, Autocab, Cordic, Gazoop, or TaxiCaller.
• Orbit Overflow Network: A trusted network to share overflow jobs, ensuring no work is turned away.

Use Cases

TaxiCloud transforms busy fleet management into a calm, automated process. Operators can use the intuitive dispatch console to drag jobs onto drivers or leverage the AI allocator for optimal assignments, complete with zone queues, live ETAs, and conflict warnings. Flight tracking automatically adjusts airport pickups, ensuring punctuality and efficiency, making it ideal for airport transfer services. For customer engagement, the platform includes a built-in call center with screen-pop functionality and AI receptionists to handle overflow, ensuring no call is missed and regular customers are booked in under 20 seconds. A self-building AI website and white-label passenger app allow customers to book, track, and pay under the fleet's brand, providing a consistent and professional experience across all booking channels. Financial and driver management are also streamlined. Account work is simplified with automated invoicing, cost center tracking, and seamless integration with Xero, QuickBooks, and Sage. Driver onboarding is self-service, with automated document checks and expiry chasing, ensuring compliance and getting new drivers on the road the same day, significantly reducing administrative burden.

Pricing Information

TaxiCloud offers a transparent, flat-fee pricing model starting from £49/month for Starter (up to 5 drivers), £149/month for Pro (up to 25 drivers), and £349/month for Pro Max (up to 100 drivers), with custom pricing for Pro Ultra (unlimited drivers). All plans include a 14-day free trial and explicitly state "no per-ride commission" and "no setup fee." Pricing is billed monthly, with per-driver costs decreasing at higher tiers.

User Experience and Support

Designed for ease of use, TaxiCloud aims to provide "the calm way to run a busy fleet." The dispatch console is intuitive, and the AI Copilot offers proactive suggestions to optimize operations. Support tiers range from email support for Starter to prioritized support (1 business day for Pro, same business day for Pro Max) and 24/7 dedicated channels with an account manager for Pro Ultra. Live and guided demos are available to help users get started and explore the platform's capabilities.

Technical Details

The platform leverages advanced AI, including an AI Copilot and AI dispatch, likely powered by LLM providers for intelligent processing and operational insights. It features live WebSocket transmissions for real-time updates across the dispatch board and integrates seamlessly with key third-party services such as Stripe and PayPal for payments, Xero for accounting, Slack for operational alerts, HubSpot for CRM, and Twilio for calls/SMS. The system boasts an impressive 99.95% uptime over four years, ensuring high reliability.

Pros and Cons

Pros:

• No per-ride commission, flat monthly fee.
• Comprehensive all-in-one platform with AI automation.
• White-label branding for a professional customer experience.
• White-glove migration service included from Pro tier.
• High reliability with 99.95% uptime.
• Orbit network for managing job overflow.
• Automated driver compliance and invoicing.

Cons:

• Android driver app is in private beta, with public release not until Q3 2026.
• Advanced features like AI Callcenter and flight tracking are locked behind higher-tier plans.
• Requires integration with existing accounting/payment systems, though these are well-supported.

Conclusion

TaxiCloud stands out as a powerful, AI-driven operating system that streamlines every aspect of fleet management, from booking to dispatch and payments, all while maintaining your brand identity. It offers a robust solution for modernizing and automating taxi, limo, and chauffeur operations. Experience the future of fleet operations and start your 14-day free trial today to put your fleet on autopilot.